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Operations Coordinator/ VA (Cleaning Company)

Operations Coordinator/ VA (Cleaning Company)

lagoDenver, CO

yesterday

$8.00 - $12.00 per hour

First-Line Supervisors of Housekeeping and Janitorial WorkersGeneral and Operations ManagersFirst-Line Supervisors of Office and Administrative Support Workers
Other Services to Buildings and DwellingsJanitorial ServicesCarpet and Upholstery Cleaning Services
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Operations Coordinator / VA
Industry: Home Services
Work Mode: Remote- LATAM
Employment Type: Full-Time | Contractor
Target Start Date: March 2, 2026
Compensation: $8–$12 USD/hour (based on experience)
About Us: We are a Cleaning Company. Cleaning is the foundation, with long-term plans to expand into landscaping, lawn care, remodeling, and additional home services. We are an early-stage, fast-growing company operating with high standards and high empathy. The culture values hustle, ownership, accountability, and continuous improvement while maintaining strong team morale.
Role Overview: The Operations Coordinator will serve as the operational heartbeat of the company, owning the full customer lifecycle from lead response to post-service follow-up. This is a high-ownership role focused on:
  • Speed-to-lead management
  • Customer communication
  • Scheduling & operations coordination
  • Review generation & local marketing presence
  • Supporting and coordinating the cleaning team
This is not a task-based VA role, it requires independent decision-making and strong operational judgment.
Key Responsibilities:
  • Lead Management & Conversion
  • Monitor Lead
  • Truffle dashboard throughout the day
  • Respond immediately to new inquiries
  • Convert leads into booked estimates
  • Ensure no missed inquiries across Thumbtack, Google, website, and referrals
  • Customer Experience
  • Respond quickly and professionally to calls, texts, and emails
  • Send invoices within 24 hours of job completion
  • Follow up with new customers within 48 hours
  • Drive 3–5 new 5-star Google reviews per week
  • Handle complaints calmly and solution-oriented
  • Scheduling & Operations (Jobber)
  • Maintain schedule 1–2 weeks in advance
  • Audit daily visits for accuracy (team assignments, duration, notes, travel time)
  • Manage call-offs, rescheduling, weather disruptions, scope changes
  • Ensure accurate clock-in/clock-out tracking
  • Marketing & Brand Visibility
  • Post twice weekly on Facebook and Google Business Profile
  • Engage in local homeowner Facebook groups
  • Drive consistent review generationSOP Development
  • Serve as communication bridge between cleaners and customers
  • Coach privately, praise publicly
  • Uphold quality standards while protecting team morale
  • Team Support
  • Document and improve operational processes
  • Reduce escalations through system improvements

Also on the board Same function, level within a rung

Level

Senior

Salary

$8.00 - $12.00 per hour

Location

Denver, CO

Occupation

First-Line Supervisors of Housekeeping and Janitorial Workers

Industry

Other Services to Buildings and Dwellings

Posted

yesterday

Apply for this role →