mission staffingOak Park, IL
Desktop Support Professsional
Desktop Support Professsional
Desktop Support Professsional
mission staffingOak Park, IL
today
Computer User Support SpecialistsComputer Network Support SpecialistsNetwork and Computer Systems Administrators
Computer Systems Design ServicesComputer Facilities Management ServicesOther Computer Related Services
Apply for this role (opens in a new tab)Our client, an investment management firm, is seeking a Desktop Support professional to join their Chicago team. This role's primary responsibility is to provide exceptional user support and ensure a positive, productive experience with the firm's technology. This person will troubleshoot and resolve technical issues related to Microsoft 365, Dell desktops, and Cisco video conferencing equipment, with a focus on rapid response and complete resolution.
Responsibilities:
- Diagnose and resolve hardware, software, and network issues
- Provide troubleshooting for applications and custom systems
- Resolve issues related to desktop, mobile, VPN, and remote access
- Support proactive monitoring of critical systems and services to identify potential issues before they impact users
- Assist in implementing automated solutions to reduce repetitive incidents
- Collaborate with cross-functional IT teams (network, infrastructure, cybersecurity) to resolve complex issues
Requirements:
- Experience supporting Microsoft 365 products
- Experience with Dell desktops
- Experience with Cisco video conferencing equipment
- Strong troubleshooting skills across hardware, software, and network issues
- Ability to support desktop, mobile, VPN, and remote access
- Strong customer service skills and a focus on rapid, complete resolution
Also on the board Same function, level within a rung
Level
Senior
Location
Oak Park, IL
Occupation
Computer User Support Specialists
Industry
Computer Systems Design Services
Posted
today