Senior Client Success Manager, Scale & Longtail

At Cubby, we're building the future of self-storage operations. More than 70,000 self-storage properties across North America serve the 10%+ of Americans who need storage during major life transitions. These 35,000+ independent operators who run them are under tremendous pressure: self-storage has become the fastest-growing commercial real estate asset class, surpassing $50 billion annually in the U.S., and institutional capital is flooding in. If you want to equip this industry with best-in-class technology and help operators compete at the highest level, Cubby offers a rare opportunity. Cubby serves over 500 operators with 700k+ units under management. We recently raised $63 million from Goldman Sachs Growth Equity and are backed by phenomenal investors. We serve clients from $10k to $1mm+ ACV and ship new features weekly. This role is for someone who is energized by ambiguity, motivated by colleagues that set a high bar, and enjoys problem-solving. You'll join a product-led company that ships high-quality features quickly and has earned a stellar reputation for customer centricity. As a Senior Customer Success Manager overseeing our Scale book of business, you'll build the foundation for a crucial segment of Cubby's growth and shape the processes that scale with it.

Success timeline 1 month: Client-facing and owning a handful of clients, with manager support. You'll learn by doing!2 months: Fully ramped on product and processes. You can answer most questions without assistance.3 months: Running your full book independently, with automated programs live and a point of view on how to evolve the Scale playbook as the segment grows.

Cubby is committed to promoting equality, inclusion, and diversity and that's already represented on our team. We're an equal-opportunity employer of the brightest minds we can find - regardless of race, gender, age, religion, sexual orientation, or identity.