collins consultingSaint Paul, MN
Customer Service II
Customer Service II
Customer Service II
collins consultingSaint Paul, MN
yesterday
Order ClerksCustomer Service RepresentativesSales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel
All Other Miscellaneous Ambulatory Health Care ServicesMedical, Dental, and Hospital Equipment and Supplies Merchant WholesalersGeneral Medical and Surgical Hospitals
Apply for this role →Customer Service Representative IIThe Customer Service Representative II will support customers by processing orders, handling inbound customer inquiries, and completing various customer service transactions. This role is responsible for entering customer orders accurately, answering approximately 12-15 inbound calls per day, processing returns, and ensuring timely resolution of customer issues. The ideal candidate will possess strong communication skills, attention to detail, and the ability to provide exceptional customer service in a fast-paced environment.
Key Responsibilities:
Enter and process customer orders accurately and efficiently. Respond to approximately 12-15 inbound customer calls daily. Create and process customer returns and related transactions. Resolve customer inquiries and concerns while maintaining a positive customer experience. Utilize ERP systems and internal tools to manage customer requests and order information. Collaborate with internal teams to support customer needs and ensure issue resolution. Maintain accurate records and documentation of customer interactions.
Required Experience:
3-5 years of customer service and/or call center experience. Experience working with SAP ERP or similar enterprise resource planning systems. Strong proficiency with Microsoft Office applications, including Outlook, Excel, and One Note. Demonstrated ability to multitask and navigate multiple systems simultaneously. Strong typing and data entry skills. Excellent problem-solving abilities with a patient, professional, and customer-focused approach.
Required Skills:
Call Center/Customer Service ExperienceSAP ERP or Similar System Experience Microsoft Office Suite (Outlook, Excel, One Note)Data Entry and Typing Proficiency Customer Problem Resolution Strong Communication Skills Patience, Professionalism, and Empathy
Preferred Qualifications:
Prior Call Center experience in a high-volume environment. Medical Device industry knowledge or experience. Experience supporting customers in a regulated or healthcare-related environment.
Education: High School Diploma or equivalent required.
Also on the board Same function, level within a rung
Level
Mid
Location
Saint Paul, MN
Occupation
Order Clerks
Industry
All Other Miscellaneous Ambulatory Health Care Services
Posted
yesterday