Skip to main content
Koch Davis
All jobs
Helpdesk Technician Level 2 (MSP)

Helpdesk Technician Level 2 (MSP)

bowman williamsHartford, CT

3 days ago

Network and Computer Systems AdministratorsComputer Network Support SpecialistsComputer User Support Specialists
Computer Systems Design ServicesComputer Facilities Management ServicesOther Computer Related Services
Apply for this role (opens in a new tab)
Helpdesk Technician Level 2 (MSP) We are a national Managed and Cloud Services Provider looking to add on a Helpdesk Technician Level 2 (MSP) due to company growth. The Helpdesk Technician Level 2 (MSP) is a hybrid position split between WFH and supporting our Stamford, CT based clients. If you are passionate about IT and eager to benefit from personal development, team-based collaborations, and an abundance of opportunities, the Helpdesk Technician Level 2 (MSP) roles is for you! The Helpdesk Technician Level 2 (MSP) will play a critical role in our professional services team, providing single point of contact for the efficient resolution of end-user technical problems and requests. This role involves both remote support and on-site client visits. The ideal candidate will manage multiple priorities, generate innovative solutions, and develop the necessary skills to support our growing business. We are only accepting Helpdesk Technician Level 2 (MSP) applicants with previous MSP experience. Helpdesk Technician Level 2 (MSP)
Essential Duties and Responsibilities:
  • Document all work performed in Connect
  • Wise in a timely, accurate, and detailed manner.
  • Participate in company training programs and achieve required milestones.
  • Assist team leads with client or internal projects.
  • Contribute ideas to address client IT needs strategically.
  • Deploy and maintain laptops and desktop equipment.
  • Administer and maintain Microsoft Windows Server installations.
  • Administer and maintain network equipment.
  • Troubleshoot and repair PC, laptop, printer, software, and network-related problems.
  • Provide consultative services to determine hardware, software, and information systems specifications.
  • Helpdesk Technician Level 2 (MSP)
Skills and Experience:
  • 1+ year(s) of MSP experience required
  • ConnectWise highly preferred, but open to similar MSP tools such as Autotask, Kaseya, and Ninja.
  • Proficient in Microsoft Windows 7/8/10/11, Mac OSX, and Microsoft Office
  • Experience with Active Directory administration, Microsoft 365, and Google Apps
  • Experience supporting Windows Server versions 2012r2, 2016, 2019, and 2022 Basic networking knowledge, including DNS, switches, firewalls, VPN. Familiarity with Watchguard, Cisco, SonicWALL, Spam Filtering
  • Experience supporting virtualization with VMware or Hyper-VExperience supporting Azure Entra IDHelpdesk Technician Level 2 (MSP)
Benefits:
  • Health, Dental, and Vision Insurance 100% company paid
  • Hybrid WFH (2-3 days at home per week)401(k) with employer match
  • Employee Assistance Program
  • Paid Training
  • Certification ReimbursementPTO, Sick Days, Paid Holidays, and Floating Holidays

Also on the board Same function, level within a rung

Level

Mid

Location

Hartford, CT

Occupation

Network and Computer Systems Administrators

Industry

Computer Systems Design Services

Posted

3 days ago

Apply for this role (opens in a new tab)