Operations Trainer & Onboarding Lead

Encore Fire Protection in Needham, MA is seeking an Operations Trainer to onboard partners to Encore's software, systems, and SOPs, ensuring users feel confident and capable when they log in and work in the field and office. You will deliver in-person or remote training, create guides and resources, assess needs, and collaborate with IT and development teams to stay current with new features. This role requires travel up to 80% and a bachelor's degree in Education, IT, or related field, with a