Customer Care Dispatcher with Inventory & Troubleshooting Focus

What You’ll Do: Manage and track inventory, ensuring accuracy and availability of equipment Assist customers with troubleshooting security systems and resolving issues efficiently Answer incoming calls and provide professional, friendly support Document service requests and updates using company software Schedule and dispatch service technicians as needed Communicate clearly with technicians to support successful service visits

What We’re Looking For: Experience in customer service, inventory management, or dispatching (security/alarm industry a plus)Strong computer skills and ability to quickly learn new software systems Excellent problem-solving and organizational abilities Clear communication skills and attention to detailA customer-first mindset with patience and professionalism Why Join Us? You’ll be part of a growing security company that values teamwork, accountability, and customer care. In this role, your work directly supports both our customers and field operations—helping protect what matters most.