Director of Client Strategy

Key responsibilities: Establish and maintain a structured Voice of the Client process to capture feedback and identify product gaps Analyze client feedback to identify recurring needs and opportunities for service expansion across the portfolio Partner with Product and Technology leaders to translate market requirements into actionable product strategies and roadmapsRequired qualifications: Bachelor's degree or equivalent combination of education and experience 7+ years of progressive leadership experience in client strategy or product management Demonstrated ability to identify and enable growth opportunities, including cross-sell and upsell initiatives Strong expertise in synthesizing client feedback and market insights into actionable strategies Proven success in evaluating product performance and driving measurable business outcomes