robert halfChicago, IL
Global Service Delivery Manager
Global Service Delivery Manager
Global Service Delivery Manager
robert halfChicago, IL
2 days ago
Computer and Information Systems ManagersInformation Technology Project ManagersGeneral and Operations Managers
Apply for this role →Position Responsibilities:
Provide day-to-day leadership, coaching, and professional development to a team of solutions delivery leads across multiple regions. Manage the team's pipeline of incubation expansions and ensure seamless execution of platform rollouts globally. Drive operational excellence in the team's end-to-end coordination of feature enhancements for our proprietary AI workflow automation platform. Champion and scale programmatic demo outreach and targeted use-case strategies to maximize active user adoption across all global sites. Guide the team in establishing robust feedback loops to capture operational friction and translate field insights into actionable insights for our product / engineering partners.
Minimum Qualifications:
Bachelor's degree or equivalent practical experience.10+ years experience in program management, operational delivery or technology deployment 5+ years of experience directly leading, managing, or mentoring teams Experience overseeing multi-regional platform rollouts, software adoption frameworks, or scaled workflows. Experience establishing operational metrics (KPIs) and continuous product feedback loops
Preferred Qualifications:
Having as many of these specific qualifications is a plus, but transferable skills/experiences may be equally valuable: Proven success leading teams responsible for executing rollouts of enterprise software, proprietary platforms, or AI-driven productivity tools globally. Strong capability in designing feedback architectures that systematically translate operational friction into technical product features. Experience directing large-scale user-adoption strategies, including demo outreach campaigns, training initiatives, and stakeholder alignment playbooks. Exceptional track record of building consensus among senior cross-functional leaders, managing complex global execution schedules, and clearing deployment bottlenecks.
Also on the board Same function, level within a rung
Level
Manager
Location
Chicago, IL
Occupation
Computer and Information Systems Managers
Industry
Computer Systems Design Services
Posted
2 days ago