Sales Operations Associate

Responsibilities: Manage wholesale orders fulfillment, including EDI retailers. Review and prepare shipping instructions for major clients.- Main point of contact to 3PL. Lead weekly meetings with 3PL to ensure daily KPIs are met. Prepare shipping reports, priority lists, and ensure weekly shipping plans are fulfilled.- Ensure invoices are submitted and distributed in a timely manner. Collect credit card payments, communicate with the factoring company as well as our retailers to ensure accurate AR.- Onboard and complete setup of multiple dropship clients.- Monitor inbound logistics and ensure timely delivery from FOB to 3PL.- Prepare and distribute regular inventory reports, analyze and resolve any discrepancies.- Generate UPCs and distribute them to retailers, including GXS and Intertrade catalogs upload.- Prepare inbound and outbound forecasts. Closely work with 3PL and factories to ensure on time goods deliveries, resolve any related issues. Fully manage WIP in the ERP system.- Manage, process, and analyze wholesale returns. Communicate with our 3PL on current and future RAs, ensure returns are processed into ERP system and accurately reflect on the inventory report.- Oversee stock and WIP allocation, collaborate with the Sales Team to prepare and execute a successful shipping season. Utilize multiple supply chain and inventory management systems.- Respond to customer inquiries and resolve any shipment related issues. Track and fix any shipping errors. Review and dispute chargebacks with retailers.- Develop and optimize supply chain processes. Constantly strive for excellence in all aspects of shipping and receiving operations.  Qualifications- 2+ years experience in a similar role- Strong organization skills, attention to detail and follow-through to resolve any outstanding issues- Experience working with an ERP system such as Aims 360- Great verbal and written communication skills- Either fully remove or hybrid (office is in downtown Manhattan)