Oracle Cloud Harbor Functional Application Engineer - Department of Public Works (Systems Analyst)

Oracle Cloud DPW Functional Application Engineer The position's pay range will be $120,000 - $171,479. Pay will be based on education and direct experience. Please note that the maximum pay for this Pay Scale represents the full proficiency of the position, not the starting range. This is a full-time position with the Office of Information Technology assigned to the Department of Public Works. The Oracle Cloud DPW Functional Application Engineer will be responsible for DPW processes related to budgets for capital improvement projects and providing technical support, troubleshooting, and resolution for our Oracle Cloud ERP/Fusion applications. This role requires familiarity with the Oracle Unifier module, with a focus on customer experience within Finance, Purchasing, and Budget. The ideal candidate will possess good problem-solving skills, a commitment to customer satisfaction, and the ability to work collaboratively in a fast-paced environment. Examples Of Duties And Knowledge, Skills And Abilities Responsibility / Duties Provides timely technical support to end-users for Oracle Cloud ERP/Fusion applications. Diagnose, troubleshoot, and resolve issues related to DPW capital project processes using Oracle Unifier, eBuilder, as well as Finance, Purchasing, and Budget modules. Collaborate with business users to understand their requirements and assist in finding solutions. Assist with the configuration, testing, and deployment of Oracle Unifier enhancements, eBuilder interfaces with Oracle Fusion, and Oracle Cloud ERP/Fusion updates under guidance. Develop and maintain basic documentation for support procedures and common issues. Monitor system performance and report on areas for improvement. Participate in testing and validation of new features and functionalities. Work closely with other IT teams and Oracle support to escalate and resolve complex issues. Provide basic training and guidance to end-users on Oracle Cloud ERP/Fusion functionalities. Performs related work as required. KNOWLEDGE, SKILLS, AND ABILITIESSome experience as an Oracle Cloud ERP/Fusion Support Specialist or similar role. Deep understanding of Oracle Unifier, eBuilder and Oracle Cloud ERP/Fusion modules. Understanding of DPW capital project workflows, financial processes, procurement, and budgeting principles within an ERP and Unifier context. Good customer service skills with a willingness to build positive relationships with users. Ability to diagnose and resolve common technical issues. Experience with incident management and ticketing systems. Good analytical, problem-solving, and communication skills. Ability to work independently and as part of a team. Oracle Cloud ERP/Fusion certifications are a plus.

Term insurance of up to 2 times salary ($100,000 maximum) for employees at no cost. Ability to purchase Supplemental & Dependent Life Insurance Disability Income Insurance Pension PlanNormal retirement after 30 years of service or Age 60 and 10 years of service or election to enroll in the Employees Retirement Savings Plan. Deferred Compensation Section 457 PlanDirect Deposit Credit Union HolidaysTwelve days provided per year, thirteen in general election year Annual LeaveLess than 3 years - 13 days3 to less than 15 years - 20 days 15 years or more - 26 days Disability Leave Accrual at a rate of 15 days a year Personal Leave Day, 5 per calendar year Leave Sharing Employee Assistance Program Free, confidential counseling for employee and family members 4X per year per problem per family member; also counseling on legal and financial issues; assistance in locating childcare and elder care Flexible Spending Accounts Dependent Care Reimbursement Health Care Reimbursement Voluntary Benefits Provides you an opportunity to enroll in any or all of the benefits listed below with the convenience of payroll deduction Universal Life Insurance with Long Term Care RiderUnited Legal Benefits