robert halfWestminster, CA
Customer Service Representative Job in Westminster, CA | Robert Half
Customer Service Representative Job in Westminster, CA | Robert Half
Customer Service Representative Job in Westminster, CA | Robert Half
robert halfWestminster, CA
Apply for this role →5 days ago
Bilingual Vietnamese And English Customer Service Representative We are looking for a bilingual Vietnamese and English Customer Service Representative to support members with pharmacy benefit questions and service needs in Westminster, California. This Contract position is ideal for someone who enjoys helping people over the phone, resolving issues with care, and maintaining accurate records in a fast-paced healthcare environment. The person in this role will serve as a key point of contact for pharmacy-related concerns while working closely with internal teams to deliver responsive, compliant member support.
Responsibilities:
- Respond to inbound member and prospective member inquiries related to pharmacy benefits, coverage details, and general service questions.
- Coordinate with network pharmacies to help members address refill needs and related access issues when additional support is required.
- Escalate clinical questions or sensitive medication concerns to the appropriate clinical leaders for timely review and follow-up.
- Partner with internal quality and performance teams to support programs focused on improving medication adherence outcomes.
- Participate in outbound calling initiatives assigned by leadership to strengthen member engagement and service delivery goals.
- Follow established procedures, reference materials, and operational guidelines to handle requests accurately and efficiently while identifying workflow concerns to management.
- Maintain complete and accurate documentation of member interactions, actions taken, and required forms within designated systems according to department standards.
- Attend team meetings, training sessions, and coaching activities, and apply feedback to improve service quality and performance.
- Adhere to all applicable federal, state, and organizational compliance requirements related to health plan operations.
- Perform additional customer service and administrative duties as needed to support department objectives.
Also on the board Same function, level within a rung
Level
Junior
Location
Westminster, CA
Occupation
Customer Service Representatives
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
5 days ago