amtrust financial servicesTrenton, NJ
Claims Director, Workers Compensation
Claims Director, Workers Compensation
Claims Director, Workers Compensation
amtrust financial servicesTrenton, NJ
18 days ago
Claims Adjusters, Examiners, and InvestigatorsCompensation and Benefits ManagersInsurance Claims and Policy Processing Clerks
Claims AdjustingAll Other Insurance Related ActivitiesPharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds
Apply for this role (opens in a new tab)AmTrust Financial Services is seeking a Director of Workers’ Compensation Claims to lead a growing team supporting Princeton claim operations. This leader will partner closely with Claims Leadership and Claim Managers (5–8 direct reports) to ensure claims are handled according to AmTrust Best Practices, while driving high performance, mentorship, and staff development.
Overview
Leadership & Team Development:
Lead and develop a team of 5–8 Claim Managers. Champion recruitment, mentorship, skill-building, and internal mobility, helping grow future WC leaders from within.
Strategic & Operational Oversight:
Develop short range plans and budgets in alignment with company objectives.
Ensure adherence to all AmTrust policies, procedures, and controls.
Provide consistent communication to Claims Supervisors on case activity, performance, and operational needs.
Participate in and guide strategic initiatives, determined based on the leader's background and strengths.
Claims Quality & Process Improvement:
Improve and refine processes within the claims system and workflow.
Monitor and guide vendor usage; oversee attorney panel management and strategy.
Participate in hearings, trials, depositions, and settlement negotiations as needed.
Cross-Functional Collaboration:
Partner with underwriting and sales teams to support business development opportunities.
Conduct audits to ensure consistent quality, compliance, and application of company standards.
Stay current on relevant laws and regulations and communicate changes to staff.
Maintains current knowledge of related laws and regulations and communicates to staff.
Performs other projects as assigned.
Qualifications:
- BA/BS degree or equivalent experience.
- Experience managing or leading workers compensation claims teams
- Proven ability in staff leadership, coaching, and development.
- Familiarity with applicable state and federal WC laws and regulations.
- Local to Princeton, NJ and able to work onsite out of our Princeton office on a hybrid basis.
Also on the board Same function, level within a rung
Level
Manager
Location
Trenton, NJ
Occupation
Claims Adjusters, Examiners, and Investigators
Industry
Claims Adjusting
Posted
18 days ago