Senior Salesforce Agentforce Developer

Primary Responsibilities: Have you got what it takes to succeed The following information should be read carefully by all candidates. Design, develop, and implement Salesforce Service Cloud solutions for enterprise environments. Lead Agentforce implementation initiatives, including use-case discovery, solution architecture, configuration, development, testing, and deployment. Configure and customize Agentforce Builder, topics, subagents, instructions, actions, and Prompt Builder. Develop custom capabilities using Salesforce Flow, Apex, Lightning Web Components (LWC), and APIs. Implement Service Cloud capabilities, including case management, omnichannel routing, digital channels, knowledge management, entitlements, and SLAs. Design and implement secure integrations between Salesforce and enterprise data platforms, including Snowflake. Work with batch and real-time integration patterns and event-driven architectures using Kafka or similar technologies. Establish best practices for Agentforce security, data grounding, access controls, testing, evaluation, and production monitoring. Lead technical design reviews, code reviews, troubleshooting, and mentoring of Salesforce developers. Conduct customer discovery and architecture workshops, recommend suitable solutions, and guide phased implementation strategies. Define and monitor performance metrics for Agentforce and Service Cloud, including resolution rates, escalation rates, response quality, and SLA performance. Collaborate with Salesforce administrators, data engineers, analytics teams, system integrators, and third-party vendors. Evaluate Salesforce platform capabilities, licensing, consumption models, and integration dependencies. Required Qualifications~8+ years of experience delivering enterprise Salesforce solutions.~ Strong hands-on experience with Salesforce Service Cloud.~ Proven implementation experience with Salesforce Agentforce.~ Expertise in Agentforce Builder, Prompt Builder, topics, subagents, actions, and custom capabilities.~ Strong development skills in Apex, Lightning Web Components (LWC), Salesforce Flow, and REST/SOAP APIs.~ Experience with enterprise application integrations and Salesforce integration architecture.~ Hands-on experience integrating Salesforce with Snowflake or similar enterprise data platforms.~ Knowledge of Kafka or similar event-driven messaging technologies.~ Experience with Java, Spring Boot, and enterprise API integrations.~ Strong understanding of Salesforce security, sharing, governor limits, and deployment practices.~ Experience with Agentforce testing, evaluation, monitoring, and production optimization.~ Ability to lead technical discussions, mentor developers, and independently advise customers on Salesforce solutions.~ Excellent communication, stakeholder management, and technical leadership skills.