Title Clerk

Job Summary: This position is responsible for processing vehicle titles using state DMV guidelines in a timely and accurate manner to assure a high level of customer satisfaction. Accountabilities & Responsibilities: This position is responsible for processing vehicle titles using state DMV guidelines in a timely and accurate manner to assure a high level of customer satisfaction. Accurately process incoming titles daily from dealerships, banks and credit unions. Answer customer inquiries or concerns in person, email, fax or telephone in a professional manner. Troubleshooting and problem resolution specific to tiles; odometer discrepancies, power of attorney, etc. Maintains a professional, calm manner when negotiating with difficult or upset customers. Maintains a high level of confidentiality. Assures all phone calls and inquiries have been answered by the close of the day. Assist other departments as needed or assigned.