Regional Retail Manager

AtPGW Auto Glass, we are committed to delivering exceptional service, quality, and reliability to our customers across North America. We are seeking a hands‑on, results‑driven Regional Retail Managerto lead multiple auto glass installation locations. This role is ideal for a leader who thrives in a fast‑paced environment, enjoys being in the field, and is passionate about developing teams, driving sales, and ensuring operational excellence. Duties/Responsibilities Oversee the performance of multiple retail locations within a designated area, ensuring all locations adhere to company standards for safety, operations, and customer service. Regularly visit all retail locations to evaluate their performance, provide support, and ensure consistent implementation of company policies and procedures. Foster strong relationships with key customers to drive sales growth and customer retention. Collaborate with the sales team to develop and implement area‑specific sales strategies and initiatives to meet or exceed sales targets. Build and maintain strong relationships with fleet and commercial accounts. Create a culture of continuous improvement, recognition, and employee engagement. Lead by example to promote accountability, teamwork, and high‑performance standards. Lead, coach, and mentor retail branch managers to ensure their teams are aligned with company values and performance expectations. Support technician training, certification, and installation quality standards. Ensure accurate billing, payment processing, and daily financial closeouts. Manage building maintenance, tools, and equipment across locations. Ensure timely warranty follow-up and resolution of customer concerns. Develop and implement strategies that align with company goals, including sales, customer service, and operational efficiency. Education/Experience/Skills3–5 years of experience managing multiple locations or operations.3–5 years of leadership experience in an operations and sales environment; auto glass experience preferred. Expertise in setting objectives, creating business strategies, and implementing plans. Ability to lead, mentor, and motivate teams to achieve business goals. Strong sales and customer‑focused mindset. Excellent verbal and written communication with ability to engage effectively. Bilingual skills a plus. Knowledge of billing, cash handling, and financial processes. Windshield installation and calibration experience. Experience training and developing technicians. Willingness to travel regularly to assigned retail locations. Proficiency in managing budgets, financial reporting, and ensuring profitability.