ontracBrooklyn, NY
Customer Experience & Escalation Lead (Control Tower)
Customer Experience & Escalation Lead (Control Tower)
Customer Experience & Escalation Lead (Control Tower)
ontracBrooklyn, NY
today
Customer Service RepresentativesFirst-Line Supervisors of Construction Trades and Extraction WorkersProduction, Planning, and Expediting Clerks
Apply for this role →OnTrac is hiring a Customer Experience Consultant in Fontana, CA. You will lead the day-to-day execution of the Customer Control Tower within a 24/7 operating model, monitor real-time performance, escalate issues, and communicate with top-tier customers.
A Bachelor’s degree and experience in customer-facing operational roles are preferred. You will collaborate with Operations, Field Operations, Line Haul, and Quality to maintain service standards and drive improvements, with compensation ranging
Also on the board Same function, level within a rung
Level
Junior
Location
Brooklyn, NY
Occupation
Customer Service Representatives
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
today