sotalentWoodbury, CT
Senior Product Owner
Senior Product Owner📍 Location: Woodbury, Connecticut, United States🏢 Industry: Restuarnts💼 Work Setting: HybridAre you passionate about driving enterprise application strategy, managing complex technology portfolios, and delivering business-critical solutions that support Finance, HR, Procurement, Legal, and other corporate functions? We are seeking a Senior Product Owner – Enterprise Applications to provide strategic leadership across a portfolio of enterprise business applications spanning SaaS, cloud, hybrid, and on-premises environments. This role combines product ownership, application management, IT service management, vendor governance, business analysis, and technology leadership to ensure reliable, secure, and scalable application services. The ideal candidate brings deep experience in enterprise applications, Service Now, ITIL, SaaS platforms, product ownership, application support, vendor management, and digital transformation, while serving as a senior technical leader and escalation point for complex business systems.
Key Responsibilities
Product Ownership & Portfolio Strategy:
- Own and manage the product roadmap for enterprise applications.
- Prioritize and maintain application backlogs based on business value and strategic objectives.
- Translate business requirements into actionable product and technology initiatives.
- Balance enhancement requests, technical debt, operational risks, and compliance requirements.
- Drive adoption and business value realization across supported applications.
- Focus Areas
- Product Ownership
- Application Portfolio Management
- Enterprise Systems Strategy
- Roadmap DevelopmentBacklog Prioritization
- Enterprise Application ManagementProvide leadership and support across enterprise applications serving:
- Human Resources
- FinanceAccountingProcurementLegalCorporate Functions
Responsibilities:
- Application Administration
- Configuration Management
- Patch Management
- Security Administration
- Business Process Configuration
- System Enhancements
- User Support
SaaS & Cloud Platform GovernanceManage SaaS, hybrid, and on-premises application environments.
Oversee application lifecycle management from implementation through retirement.
Evaluate emerging technologies and modernization opportunities.
Support licensing governance and application rationalization initiatives.
Ensure operational efficiency across the application ecosystem.
Technologies
SaaS Applications
Cloud Platforms
Hybrid EnvironmentsEnterprise Software SolutionsIT Service Management (ITSM)
Lead ITIL-driven application support processes, including:
Incident ManagementProblem ManagementChange Management
Request Fulfillment
Knowledge Management
ResponsibilitiesServiceNow AdministrationSLA Management
Root Cause Analysis
Escalation Management
Service Delivery Governance
Vendor & Managed Service Provider ManagementProvide strategic oversight of Managed Service Providers (MSPs).Manage relationships with software vendors and integration partners.
Hold vendors accountable to contractual obligations and service levels.
Escalate and resolve performance concerns.
Support contract renewal and licensing discussions.
Areas of FocusVendor Governance
Contract Performance
Supplier ManagementSLA Compliance
Outsourced Service Delivery
Business Analysis & Process Improvement
Conduct discovery workshops and stakeholder interviews.
Facilitate current-state and future-state process mapping sessions.
Analyze business requirements and identify solution opportunities.
Drive process standardization, automation, and optimization initiatives.
Develop business cases supporting enhancements and investments.
Responsibilities
Requirements:
Gathering Workflow Design Process Improvement Solution Assessment Gap Analysis Project Delivery & Release Management Lead small-to-medium application projects and enhancement initiatives. Coordinate deployments, upgrades, and software implementations. Validate change management and release readiness controls. Support production deployment planning and hypercare activities. Ensure seamless transition from project delivery into operational support. Delivery Activities Release ManagementChange Control Deployment Coordination Hypercare Management Production Support Testing & Quality Assurance Partner with QA and business teams to execute: Unit Testing Integration Testing System Testing Regression Testing User Acceptance Testing (UAT)
Responsibilities:
- Test Planning
- Defect Management
- Deployment Validation
- Rollback Planning
- Quality Governance
Security, Compliance & Access GovernanceManage security roles, permissions, and application access controls.
Conduct audits of user roles, master data, and access activity.
Support compliance, audit, and regulatory requirements.
Ensure applications align with data privacy and security standards.
Monitor identity and access governance across the portfolio.
Reporting & Analytics:
- Develop application health and service performance reporting.
- Track KPIs, adoption metrics, licensing utilization, and operational risks.
- Deliver insights supporting roadmap and investment decisions.
- Provide leadership visibility into application performance and support trends.
- Documentation & Knowledge Management
- Create and maintain:
- Technical Documentation
- Standard Operating Procedures
- Training Materials
- Workflow Maps
- Application Configuration Records
- Serve as the subject matter expert for supported systems.
- Drive knowledge sharing and operational excellence.
Required Qualifications: EducationBachelor's Degree in:
- Information Technology
- Computer ScienceCIS/MISBusiness Administration
- Related Discipline
- Equivalent experience may be considered.
- Experience 10+ years of enterprise application experience.
- Experience in:
- Application Management Services (AMS)
- Product Ownership
- Business Analysis
- ServiceNow-based ITSMSaaS Application Administration
- Experience supporting enterprise business applications.
- Experience leading application support and enhancement initiatives.
- Experience managing vendors and managed service providers.
- Technical Skills
- Application ManagementApplication Support
- Application Administration
- SaaS Platforms
- Cloud Applications
- Hybrid EnvironmentsEnterprise SystemsIT Service Management
- ServiceNowIncident ManagementProblem ManagementChange ManagementITIL v4Knowledge Management
- Product Ownership
- Roadmap DevelopmentBacklog Management
- Agile Planning
- User Stories
- Feature Prioritization
- Business Analysis
Requirements:
Gathering Process Mapping Stakeholder Management Functional Analysis Solution Design Governance & Compliance Security Administration Access Management Audit Readiness Risk Management Data Privacy Controls Preferred Certifications Certified Scrum Product Owner (CSPO)SAFe Product Owner/Product Manager (POPM) Certified Business Analysis Professional (CBAP) Project Management Professional (PMP)ITIL Certification Certified Scrum Master (CSM) Professional Competencies Strategic Thinking Product Leadership Business Partnership Problem Solving Communication SkillsVendor Management Organizational Influence Continuous Improvement Decision MakingCore Competencies Product Ownership Enterprise Applications ServiceNowITILSaaS Applications Application Management Services (AMS) Business Analysis Vendor ManagementChange Management Incident Management AgileScrumRoadmap ManagementApplication Support Process Improvement Digital Transformation Security Administration ComplianceHybrid Cloud Applications
Also on the board Same function, level within a rung
Level
Manager
Location
Woodbury, CT
Occupation
Computer Systems Analysts
Industry
Computer Systems Design Services
Posted
today