Senior Manager, Business Consulting

Position Summary: The Senior Manager, Business Consulting leads engagements for Aetna Service Operations, partnering with leaders across the organization to diagnose performance issues. The role builds the supporting analysis and documentation, and supports the executive operating cadence.

Key responsibilities: Lead engagements from problem definition through recommendation and handoff Build hypothesis-driven analysis and the executive storyline for each engagement Partner with senior leaders to diagnose performance gaps and structure options Support the executive operating cadence, including the monthly operating review and governance forums Document current-state processes, handoffs and control points Build and maintain trackers, baseline metrics and supporting documentation Produce executive materials and track follow-up items to closure Manage multiple concurrent engagements against fixed executive deadlines Required Qualifications Eight or more years in business operations, healthcare operations or strategy Demonstrated experience leading cross-functional initiatives through influence Advanced skill in building executive presentations and recommendations Strong analytical, problem-solving and process design skills Hands-on analytical capability, from data through to executive materials Thrives in a fast-paced environment with shifting priorities and competing deadlines Preferred Qualifications Healthcare payer operations knowledge Lean Six Sigma Green Belt or Black Belt certification Exposure to SQL, Tableau or Power BI 3-5 years of management consulting experience Education Bachelor's degree in business, healthcare administration, finance or a related field Master's degree preferred Pay Range The typical pay range for this role is: $82,940.00 - $182,549.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‐time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‐being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 11/11/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.