Bilingual Donor Care Technician – Plasma Donation Center

BioLife Plasma Services, part of Takeda, seeks a Bilingual team member to support donor care and clinical operations in a high-volume plasma collection center. In this role, you’ll greet and screen donors, explain procedures in two languages, obtain medical histories, and support safe plasma collection using standard operating procedures. You’ll document accurately in electronic systems, assist with vital signs, and escalate medical concerns to clinical staff. Working in a mission-driven, regulated healthcare setting, you’ll help ensure quality, compliance, and exceptional donor experience while supporting life-saving plasma therapies and growing your clinical skills. Greet and register plasma donors in a clinical center setting Conduct bilingual donor screening and explain procedures clearly Collect medical histories and verify donor eligibility per protocols Assist with vital signs and donor monitoring during collection Document all activities accurately in electronic systems Support safe operation of collection equipment and supplies Follow FDA, cGMP, and company quality and safety standards Collaborate with clinical and lab staff to resolve donor concerns Maintain clean, organized donor and processing areas Promote a positive donor experience and return visits Bilingual communication (spoken and written) Customer service in clinical or healthcare setting Medical history intake and documentation Basic vital signs measurement Use of electronic medical or donor management systems Knowledge of infection control and safety protocols Understanding of FDA/cGMP or regulated environments Conflict resolution and de-escalation Time management in high-volume settings Attention to detail and data accuracy Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k CPR/BLS certification preferred Phlebotomy certification a plus Fluency in English and a second language required Knowledge of clinical or plasma collection procedures preferred