Technical Support Supervisor at newegg

neweggDiamond Bar, CA

Technical Support Supervisor

neweggDiamond Bar, CA

2 days ago

First-Line Supervisors of Office and Administrative Support Workers First-Line Supervisors of Personal Service Workers First-Line Supervisors of Mechanics, Installers, and Repairers

Computer Facilities Management Services Electronic and Precision Equipment Repair and Maintenance Electronic Computer Manufacturing

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Newegg is seeking a CS Technical Support Supervisor to lead our PC and technical support Specialists in Diamond Bar, CA, guiding day-to-day operations and customer experience across phone, chat, and callbacks. You will supervise staffing, coaching, and performance reviews, owning KPIs like CSAT and AHT, while scaling capabilities such as on-site troubleshooting and AI-assisted QA to improve first-contact resolution.

Also on the board Same function, level within a rung

Level

Senior

Location

Diamond Bar, CA

Occupation

First-Line Supervisors of Office and Administrative Support Workers

Industry

Computer Facilities Management Services

Posted

2 days ago

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