Front Desk Scheduler - 257944

Location: Flemington, NJ (On-site)

Job Type: Full-time (Contract-to-Hire)

Schedule: Monday – Friday, 7:45 AM / 8:00 AM – 4:30 PM / 5:00 PM

Pay Range: $19.00 – $21.00 / hour We are seeking a dependable, detail-oriented Front Desk Scheduler to join a fast-growing medical practice in Flemington, NJ. In this role, you will serve as a primary point of contact for patients, managing high-volume inbound calls and ensuring seamless scheduling across a multi-provider practice. The ideal candidate thrives in a fast-paced healthcare environment, excels at customer service, and maintains high data accuracy while navigating Electronic Medical Record (EMR) systems.

Responsibilities: Patient Communications: Manage 200+ inbound patient calls daily, providing excellent customer service, answering inquiries regarding appointments, and detailing office procedures or prep requirements. Appointment Management: Schedule, reschedule, and cancel patient appointments in alignment with provider availability, office guidelines, and provider templates to maximize daily schedule efficiency. Patient Intake & Verification: Obtain and accurately verify patient demographics, contact details, and insurance information. System Documentation: Record all patient interactions and appointment details accurately in Next Gen EMR (or related scheduling systems).Interdepartmental Coordination: Partner closely with physicians, nursing staff, and administrative personnel to maintain optimal patient flow and resolve scheduling conflicts. Issue Escalation: Handle patient inquiries professionally and route clinical or complex concerns to the appropriate department. Compliance & Office Support: Maintain strict patient confidentiality in compliance with HIPAA regulations and company policies while performing routine administrative duties.

Qualifications: Prior experience working in a medical office or healthcare setting. Proven ability to handle high-volume inbound calls while maintaining accuracy, professionalism, and speed. Strong verbal and written communication skills paired with excellent customer service capabilities. Solid multitasking and prioritization skills in a fast-paced work environment. High attention to detail with accurate data entry skills. Basic understanding of medical terminology and office workflows. Strong commitment to protecting patient privacy and strictly adhering to HIPAA standards.

Preferred Skills: Prior experience with Next Gen EMR software. Background in high-volume medical call centers, specialty clinics, or multi-provider physician practices. Experience scheduling 200+ calls per day. Hands-on experience verifying patient insurance and demographic data. Familiarity with general insurance terminology and clinical procedures. Pay range and compensation package

Pay Range: $19.00 – $21.00 / hour