CRM Product Owner Lead — US Market Strategy

Novartis seeks a seasoned Associate Director, CRM Product Owner in East Hanover, NJ, to lead CRM capabilities within the US CRM ecosystem. You will translate field needs into clear requirements, manage a prioritized backlog, and drive end-to-end agile delivery with governance and compliance at the forefront. The role partners with business and IT teams to enhance customer engagement, improve processes, and deliver measurable outcomes while ensuring governance and privacy standards are met.