hyatt centric delfinaSanta Monica, CA
PBX Operator
PBX Operator
PBX Operator
hyatt centric delfinaSanta Monica, CA
today
Switchboard Operators, Including Answering ServiceReceptionists and Information ClerksHotel, Motel, and Resort Desk Clerks
Apply for this role →Viceroy Hotels Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.
Location Hyatt Centric Santa Monica
Overview:
The PBX Attendant is responsible for answering incoming and outgoing calls using the Viceroy Santa Monica standards
Responsibilities:
General Responsibilities Include:
Answer incoming and outgoing calls
Process wake-up calls for guests
Communicate effectively with all business contacts
Operate a console and all peripheral equipment
Work with our property management system H.I.S, and other interfaces as required
Collaborate with the Concierge, Front Desk, Reservations, Food & Beverage, Engineering, and Housekeeping team to ensure a satisfactory experience for all guests
Display a friendly, courteous, and professional demeanor in all interactions with guests, patrons, and other colleagues
Listen to, and promptly acting to resolve, guest issues and requests
Qualifications:
Skills/Knowledge Required:
Must possess a positive attitude
Must be service oriented
Must be a team player
Must be able to multi-task
Must possess good verbal communication skills
Must possess excellent interpersonal, analytical, and organizational skills
Must have the ability to input data and access information on the computer
Physical Requirements:
Must be able to sit at a desk, walk, and stand for up to four (4) hours
Must be able to walk and stand for extended periods of time
Must be able to bend, stoop, squat and stretch
Must be able to occasionally lift, push, pull up to 25 lbs.
Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed
Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity
Qualification Standards:
Education: College degree preferred.
Experience:
2 years previous experience in a similar position in a luxury hotel preferred
Licenses or Certificates: none
Grooming: All colleagues must maintain a neat, and well groomed appearance (specific standards will be provided)
Viceroy Hotel Group is a leading hotel company that combines desirable location, unique design, destination dining and personalized service that touches the heart and soul of our guests. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.
EOE
Posting Date This job opening was posted on 09/22/2026and will remain open for at least 75 days.
Also on the board Same function, level within a rung
Level
Junior
Location
Santa Monica, CA
Occupation
Switchboard Operators, Including Answering Service
Industry
Hotels (except Casino Hotels) and Motels
Posted
today