Marketing Service Representative Senior

To learn more about Arkansas Blue Cross and Blue Shield Hiring Policies, please click here. Job Summary The Group Account Services Representative - Large Group assists and supports the renewal and retention of health, dental, vision, and ancillary products and services. This includes interactions to provide accurate and timely resolution of complex problems and educate and train on tools and resources available to employer groups and agents. Incumbent develops and maintains a positive relationship with employer groups, agents, and internal customers. Requirements EDUCATION Bachelor's degree in Business, Management, Healthcare Administration, or related field. In lieu of degree, five (5) years' health related non-clerical experience with an insurance, managed care, or healthcare related organization will be considered. LICENSING/CERTIFICATION Arkansas License for Health and Life Insurance. If licenses are not previously held, must successfully pass both health and life exams within three (3) months after coursework is assigned. The company will reimburse two (2) attempts to pass both the exams. If unable to pass exams after three (3) months of coursework being assigned and after three (3) unsuccessful attempts to pass the exam disciplinary action could result up to termination. Valid, unrestricted driver's license. Maintains acceptable driving record. EXPERIENCE Minimum five (5) years' customer service experience, preferably in customer-facing roles. Minimum three (3) years insurance industry experience. Experience establishing relationships and resolving business issues with health plans, employer groups, or agents preferred. ESSENTIAL SKILLS & ABILITIES Proficiency in Microsoft Office applications including PowerPoint, Word and Excel. Excellent written and verbal communication skills Highly organized and detail oriented Problem sensitivity and resolution Researching Time Management Relationship Building Educational Presentations Business Leadership Professional Collaboration Strategic Planning Interpersonal Research Management Indepedence Ability to travel overnight as needed and, at times, on short notice. Must reside in assigned territory LOCATION This is a hybrid role in our Springdale, AR, location, requiring a minimum of three days in office weekly. Skills Customer Service Deadline Management Detail-Oriented Educational Presentations Group Presentations Group Problem Solving Health Insurance Interpersonal Relationships Microsoft Excel Microsoft PowerPoint Microsoft Word Needs Analysis Professional Etiquette Relationship Building Sales Time Management Verbal Communications Working Independently Written Communication