User Support & Junior Systems Administrator

About Us: ICE Consulting is a premier Managed IT Services Provider located in South San Francisco. Since our founding in 1997, we have been committed to delivering tailored IT solutions and managed security services to small and medium-sized enterprises. Our mission is to empower businesses with exceptional technology support and consultancy services.

Job Overview: We are on the lookout for a motivated User Support & Junior Systems Administrator to join our growing team. This position requires a proactive individual with strong technical abilities to provide user support and assist in system administration. You will play an integral role in ensuring the smooth operation of our clients' IT environments.

Key Responsibilities: Provide frontline technical support to end-users, resolving hardware and software challenges Assist in maintaining, monitoring, and troubleshooting server and network infrastructure Document support requests and maintain accurate logs in our ticketing systems Perform system installations, configurations, and updates as required Educate users about IT best practices and assist in onboarding new technologies Work collaboratively with IT team members to enhance overall service delivery

Requirements: 4+ years of experience in IT support or systems administration Bachelor's degree in Computer Science, Information Technology, or a related field Proficient in Windows and macOS systems Experience with Windows Server (2008/2012) and Active Directory Knowledge of cloud services, especially Office 365 and Gmail Familiarity with mobile device management solutions Strong analytical and problem-solving skills Excellent interpersonal and communication skills Ability to work independently as well as within a team environment

Benefits: 401(k) with company match Company Paid Holidays Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Training & Development Work From Home Free Food & Snacks Wellness Resources ICE is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure ICE is holding itself to the highest level of delivery of outsourced managed services, and maintain the trusted and premier endpoint MSP solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.

Seniority level: Associate

Employment type: Full-time

Job function: Consulting Industries: IT Services and IT Consulting