envoy airChicago, IL
Full-Time ORD Customer Service Airport Agent
Full-Time ORD Customer Service Airport Agent
Full-Time ORD Customer Service Airport Agent
envoy airChicago, IL
14 days ago
Customer Service RepresentativesReservation and Transportation Ticket Agents and Travel ClerksPassenger Attendants
Scheduled Passenger Air TransportationOther Support Activities for Air TransportationOther Airport Operations
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Responsibilities:
- Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
- Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
- Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
- Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time
- Listen to passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner
- May work in the Baggage Service Office to track the location of baggage and handle passenger questions
Qualifications
Minimum age: 18 High school diploma, GED, or international equivalent
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role. Ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off Flexible to work additional hours with short notice when operationally necessary Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs. Must be customer focused, detail oriented, and interested about the airline industry Able to communicate in a clear, polite, and friendly manner Must be comfortable working with computers and ability to learn new computer programs Must be able to read, write, fluently speak, and understand the English language Authorized to work in the United States without sponsorship Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.
Also on the board Same function, level within a rung
Level
Junior
Location
Chicago, IL
Occupation
Customer Service Representatives
Industry
Scheduled Passenger Air Transportation
Posted
14 days ago