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Supportive Housing Operations Manager
Duties and Responsibilities: Responsible for the administration and supervision of the daily operations of the SRO.
Supervises: Administrative Assistant, Senior RA, Clinical Coordinator, and the Nurse. Participates in check-in meetings with funder, and supervision with supervisor. Ensures all incidents have incident reports completed and shared with supervisor. High-level incident reports must be followed up and documented with final determinations. Collaborates with the Deputy Executive Director of Community & Economic Empowerment, the Managing Director, and the Nurse and staff regarding service plans and treatment options. Administers and supervises the Department of Health & Mental Hygiene contract. Identifies, evaluates, and develops links with community resources for referrals. Participates in internal committees to increase cross integration and referrals. Serves as liaison with community members, OMH, and PN.Assists with grant writing to secure additional funding for the program. Works with staff to develop projects, set goals, and objectives, establish timelines, and oversee program budgets and fiscal operations. Prepares and submits corrective action reports, interim reports, stats, and narrative reports to OMH, and supervisor. Participates in interviewing, hiring, training & orientation, and monthly supervision of the staff. Holds monthly staff meetings at the site. Ensures that Fire Drills take place on a quarterly basis. Inputs and reviews data into the Salesforce and funder database system. Responsible for completing the monthly levels of service report. Prepares a monthly narrative report regarding programming stats and updates. Responsible for obtaining the HRA referrals for the Supportive Housing Applications through the HRA Caps database. Ensures that all documentation is ready for the Bi-Annual OMH audits from the funder. Ensures that apartments are turned over expeditiously and interviews are scheduled to meet target of 60.Participates in internal committees such as: Social Emotional Learning, Leadership Meetings for Managers, All Staff, Policy, Management & Training, Performance Evaluation, Progressive Discipline. Responsible for ensuring that all staff receive consistent professional development on: Tobacco Treatment, Cultural Humility, Suicide Prevention, Narcan, De-Escalation, Trauma, Decompensation, Person Centered Documentation Annually, Mental Health, Smoking Cessation, Cultural Competency, Suicide Assessment, Trauma, Substance Abuse, Domestic Violence. Responsible for administrative tasks such as time sheets, petty cash, check request, purchase requisitions, vacation request, personal day, annual evaluations, and other matters deemed necessary by the Managing Director and the Deputy Executive Director. Additional tasks deemed necessary by the Managing Director and the Deputy Executive Director.
Qualifications: Bachelor's degree in social work, Psychology, or Counseling or five years' experience in the human services field. Master's Degree preferred. Experience working with the mentally ill, economically disadvantaged, entitlement recipients and "at risk populations. Bilingual preferred. Capacity to multi-task and to provide clinical supervision and training to the Clinical Coordinator. Previous work experience with the Department of Homeless Services or the Department of Mental Health & Hygiene preferred. Excellent verbal and written communication skills, strong organization and interpersonal skills, and computer literate.
Salary Range: $80,000 - $85,000 commensurate to skillset, experience, and education

Also on the board Same function, level within a rung

Level

Manager

Salary

$80,000 - $85,000 per year

Location

New York, NY

Occupation

Social and Community Service Managers

Industry

Child and Youth Services

Posted

yesterday

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