Front Office & Patient Financial Coordinator

We’re not looking for just another front-desk employee, we’re looking for a rockstar. We’re intentional about who we bring into our clinic. We have built a close-knit, high-performing team where every person plays an important role, great work is noticed, and no one is simply another employee on the schedule. As we continue to grow, we’re looking for a standout teammate who takes pride in doing things well, genuinely cares about people, brings positive energy to the team, and wants to grow with us. If you’re looking for a place where you can make a real impact, be valued for what you contribute, and become an important part of a team that holds itself to a high standard, this may be the opportunity for you. This is a key position for someone who is fast, highly organized, exceptionally detail-oriented, and energized by helping a busy practice grow. You must be the kind of person who follows through without repeated reminders, notices what needs attention, and takes pride in getting every detail right. Our ideal candidate can provide an outstanding patient experience while confidently managing insurance, patient finances, administrative responsibilities, and marketing follow-up. What You’ll OwnDelivering a warm, professional and efficient patient experience Managing a fast-paced front desk, including check-in, check-out, scheduling and phone communication Responding quickly to new patient leads and converting inquiries into scheduled appointments Understanding insurance benefits and clearly communicating coverage and patient responsibility Presenting care-plan financial options and helping patients select appropriate payment arrangements Collecting payments, monitoring patient balances and following through on declined payments Supporting authorizations, referrals, claim documentation and insurance follow-upMaintaining accurate patient records and ensuring tasks are completed on time Recovering missed appointments and helping prevent patients from falling out of care Supporting reactivation campaigns, review requests, referral initiatives and community outreach Tracking and executing assigned marketing activities and following through until results are documented Identifying workflow problems and helping create better systems Supporting additional administrative and office-management responsibilities as earned Experience That Would Make You Stand OutChiropractic, medical, dental, physical therapy or other healthcare front-office experience Knowledge of chiropractic insurance policies and patient workflows Experience with VA Community Care referrals, authorizations or documentation Personal injury experience, including communication with attorneys, adjusters and patients and PI referrals Experience presenting financial options, collecting payments or discussing treatment costs Marketing, sales, business development or community-outreach experience Strong relationships or involvement within the Fort Worth or Benbrook community Bilingual English/Spanish skills Experience in a growing small business where team members take ownership beyond their basic job descriptions Chiropractic experience is a major plus, but character, capability and follow-through matter most. You May Be Our Rockstar If You: Work quickly without sacrificing accuracy Are exceptionally organized and detail-oriented Follow through and close loops without being chased Remain calm, positive and resourceful during busy periods Communicate confidently and professionally with patients Are comfortable discussing money and collecting payment Can prioritize multiple responsibilities without losing track of details Take initiative while still following established policies and procedures Enjoy marketing, building relationships and helping a business grow Are dependable, coachable and accountable Take ownership of completion and outcomes, not just punching a clock This Position Is Not a Fit If You: Need frequent reminders to complete assigned work Struggle with speed, accuracy or attention to detail Avoid difficult conversations about balances or financial responsibility Wait to be told about every next step Become easily overwhelmed in a fast-paced environment View marketing or community outreach as “someone else’s job”Want a position where simply showing up is considered success

Please include the phrase “I close the loop” in your application short answer questions so we know you read the entire posting and are attentive to detail. We are being highly selective. We will only add this position when we find someone who brings the speed, accuracy, ownership and energy our patients and team deserve. HealthSource Chiropractic of Southwest Fort Worth is an equal opportunity employer.