System Support Associate

Pay: $35–$40/hour

Schedule: Monday–Friday, 8:00 AM–4:00 PM

Duration: 6–12 month contract

Work Environment: Fully onsite

Hours: Full-time

Job Details: BioPhase Solutions is looking for an experienced System Support Specialist to support the Global Systems Support team of a leading life sciences company. This individual will perform hands-on reliability and burn-in testing of laboratory instrumentation, independently troubleshoot system issues, and provide technical support to a more junior team member.

Responsibilities: Independently perform extended burn-in, soak, and reliability testing on laboratory instrumentation. Operate instruments continuously or through extended test cycles to evaluate system stability and reliability. Monitor and troubleshoot hardware, software, communication, and instrument-related errors. Identify intermittent failures or performance issues that may not be detected during shorter functional testing. Analyze technical issues, determine potential root causes, and communicate findings to appropriate teams. Document system performance, failures, troubleshooting activities, and test results. Coordinate with Engineering, R&D, Manufacturing, Quality, and Service teams to investigate and resolve instrument issues. Support installation, qualification, troubleshooting, and release activities associated with laboratory systems. Provide technical guidance and day-to-day support to a junior System Support Technician. Ensure work is performed in accordance with SOPs, Quality Management System requirements, safety procedures, and applicable regulatory standards.

Qualifications: Bachelor’s degree in Engineering, Life Sciences, Bioengineering, or a related technical field required. Previous experience working with laboratory instrumentation, technical equipment, product support, engineering, or a similar technical environment. Experience troubleshooting systems involving hardware and software strongly preferred. Ability to independently assess technical issues and drive troubleshooting activities. Strong analytical and root-cause problem-solving skills. Strong written communication and technical documentation skills. Excellent attention to detail and commitment to quality. Ability to work independently while collaborating effectively with cross-functional teams. Comfortable providing guidance and support to a more junior team member. This is an excellent opportunity for a technically strong candidate who enjoys hands-on troubleshooting and wants to play a key role in verifying the reliability and performance of laboratory instrumentation before release.