Clinician Support Coordinator

Location: This position is based at our Dallas, Texas headquarters (4055 Valley View Lane). Applicants must be able to commute to the office once a week.

What You'll Do: Communicate with clinicians and members regarding schedule changes, cancellations, and other clinicians with directions, answer questions, and provide support as needed. Manage multiple systems simultaneously to ensure efficient support. Maintain a high level of availability, aiming for a missed call rate of 5% or less. Generate, manage, and close Salesforce tickets for all requests. Assign tickets to appropriate departments when additional assistance is needed. Help maintain the team's ticket queue to ensure timely resolution. Participate in a rotating weekend schedule. Adhere to required onsite attendance days in Dallas. Deliver excellent customer service, both verbally and in writing.

Preferred Qualifications: At least 2 years of successful work experience within the organization

Education: High school diploma or GEDIf you're ready to make a difference and thrive in a fast-paced, supportive environment, we encourage you to apply! Anticipated Weekly Hours: 40 Time Type: Full time

Pay Range: $17.00 - $31.30 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full?time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well?being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.