csi companiesWinchester, VA
Help Desk Team Lead
Help Desk Team Lead
Help Desk Team Lead
csi companiesWinchester, VA
32 days ago
Network and Computer Systems AdministratorsComputer User Support SpecialistsComputer Network Support Specialists
Computer Systems Design ServicesComputer Facilities Management ServicesOther Computer Related Services
Apply for this role (opens in a new tab)Desktop Support Technician / Desktop Tech
Location: Winchester, VA (Onsite)
Position Overview:
We are seeking a motivated and self-driven Leader for our Lead Desktop Support Technician to provide hands-on technical support leadership in a fast-paced environment. This individual will be responsible for leading members and troubleshooting hardware, software, and basic network issues while delivering excellent customer service. The ideal candidate is a self-starter who can work independently and has strong problem-solving skills. Leadership experience is required
Responsibilities:
- Lead projects and teams
- Provide desktop and laptop support for end users.
- Troubleshoot and resolve hardware, software, printer, and peripheral issues.
- Install, configure, and maintain PCs, laptops, mobile devices, and related equipment.
- Support Windows operating systems, Microsoft Office applications, and standard business software.
- Diagnose and resolve basic network connectivity issues, including Wi-Fi, VPN, and LAN troubleshooting.
Required Qualifications:
- 5+ years of Desktop Support, Help Desk, or IT Support experience.
- Lead or supervised teams and / or projects
- Strong troubleshooting skills for hardware, software, and operating systems.
- Basic networking knowledge, including TCP/IP, DNS, DHCP, VPN, and wireless connectivity.
Preferred Qualifications:
- Experience with Active Directory and user account management.
- Experience with ticketing systems such as Service
- Now, Jira, or similar platforms.
- CompTIA A+, Network+, or similar certification preferred.
Also on the board Same function, level within a rung
Level
Senior
Location
Winchester, VA
Occupation
Network and Computer Systems Administrators
Industry
Computer Systems Design Services
Posted
32 days ago