Customer Service Supervisor

Responsibilities include: Management of employees including; hiring, termination, evaluations, promotion recommendations, etc. Identification of staff training and developmental needs and execution of training programs Maintaining effective customer relationships, both internal and external Aligning with the sales organization objectives to ensure the success of sales programs and projects Ownership and resolution of escalated issues Management of daily work flow within team and overall department Actively participating in weekly management meetings to set direction of department Participating in cross functional meetings and project teams Providing backup support to team when team members are out of the office

Requirements include: Undergraduate degree in a relevant field of study Bilingual in English & Spanish or French is a plus 2 - 3 years of management experience demonstrating strong leadership, problem-solving, and analytical skills Proven ability to motivate a team and deal effectively with performance issues Ability to effectively and professionally communicate with both internal and external customers (verbal & written) Experience with ERP systems, Infor LX preferred Proficiency with Microsoft Office applications Department hours are 8:00 am – 6:30 pm, Monday-Friday. Occasional shift rotations & holidays may be necessary to cover entire department. Only qualified individuals (those who meet the fundamental qualifications) will be considered as applicants for this position. Applications will be accepted for a minimum of 3 days from the date of the initial posting. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.