In-Person IT Help Desk Associate - 4x/Week

Coordinated Care Alliance NY seeks an IT Solution Center Associate to deliver first-line end-user and technical support across CCANY. The role requires in-person work at least 4 days per week in New York, with remote and on-site users. You will respond to requests, create tickets, and strive for first-call resolution while maintaining confidentiality and high service levels. The ideal candidate has strong communication skills, a technical aptitude across Windows OS, MS Office 365, and devices,