Warranty Administrator

About the Role: Join SHAKER JCB as a Warranty Administrator, where you'll play a crucial role in ensuring customer satisfaction through effective warranty management. Be part of a dynamic team in Auburn, KY, dedicated to providing top-notch service and support to our valued clients.

Responsibilities: Process warranty claims efficiently and accurately to ensure timely resolution. Review and analyze warranty documentation for compliance and accuracy. Communicate with vendors regarding warranty status and inquiries. Maintain detailed records of warranty claims and resolutions in the system. Collaborate with the service department to resolve warranty-related issues. Monitor warranty trends and provide feedback for process improvements. Assist in training staff on warranty policies and procedures. Stay updated on industry standards and manufacturer warranty policies.

Requirements: High school diploma or equivalent; relevant certifications preferred.2+ years of experience in warranty administration or a related field. Strong attention to detail and excellent organizational skills. Proficient in using warranty management software and Microsoft Office. Exceptional communication skills, both written and verbal. Ability to work independently and as part of a team. Customer-focused mindset with problem-solving abilities. Knowledge of heavy machinery or automotive industry is a plus.

About Us: SHAKER JCB has established itself as a leader in the heavy equipment industry, providing exceptional machinery and service to our clients. Customers love us for our commitment to quality and reliability, while our employees appreciate a supportive work environment that encourages growth and development.