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ASM Research, An Accenture Federal Services Company, seeks a Tier 2 Service Desk agent to deliver advanced support for Protective DNS, handling incidents escalated from Tier 1 and coordinating with network, security and cloud teams. You will document issues, refine procedures, and guide Tier 1 staff to improve service quality. Applicants should have a IT-related degree and 5+ years of technical support or network/security experience, plus US citizenship to pass federal background checks.

Also on the board Same function, level within a rung

Level

Senior

Location

Dover, DE

Occupation

Network and Computer Systems Administrators

Industry

Computer Systems Design Services

Posted

today

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