planet groupHouston, TX
Customer Care Specialist
Customer Care Specialist
Customer Care Specialist
planet groupHouston, TX
3 days ago
Other Individual and Family ServicesTelemarketing Bureaus and Other Contact CentersCustom Computer Programming Services
Apply for this role →Requirements:
- 3-5 years experience leading and navigating complex customer issues and resolving those cases
- 3-5 years experience providing high quality support while managing assigned cases withinservice level agreements
- Strong organizational and prioritization skills and the proven ability to move forward withinmultiple projects in concert, as a leader, independently, and as a member of the team
- Familiarity with accommodations and/or disabilities a plus
- Adept problem-solving skills, including using data to inform decisions and actions
- A proven ability to not only build and manage customer relationships but also to build strongrelationships across internal teams that may have conflicting priorities
- The ability to collaborate and provide guidance to teammates on complex cases
- The ability to navigate a rapidly evolving landscape
- Knowledge of Microsoft Office tools: Word, Excel, PowerPoint
Also on the board Same function, level within a rung
Level
Senior
Location
Houston, TX
Occupation
Customer Service Representatives
Industry
Other Individual and Family Services
Posted
3 days ago