Production and Environment Support Consultnat

Company Description: Sonsoft, Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, => Software Consultancy and Information Technology Enabled Services.

Good debugging and trouble shooting skills. Good oral and written communication skills. Very strong technical background in core java, XML, Spring and RESTful web services. Good knowledge in SQL queries and database fundamentals Any experience with Splunk, Apigee and ATG commerce will be an advantage. Exposure to Heap-dump/Thread-dump Analysis will be an advantage. Experience in Retail domain will be an advantage Strong in UNIX commands and shell scripting Supervises daily activities for production support to ensure timely and effective reporting, tracking, follow-up and communication of problems mitigation plans, ICA and RCA within service-level agreements. Instructs on day-to-day operations: business impacts, priorities and dependencies. Ensures the accuracy and timeliness of all information entered into production scheduling and problem management systems. Ability to evaluate the rationale behind the use of technology infrastructure across various functions. Coaches the team on the roles and responsibilities.