universal fidelity lpHouston, TX
Bilingual Call Center Representative (English / Spanish)
$16.00 per hour
Apply →Bilingual Call Center Representative (English / Spanish)
Bilingual Call Center Representative (English / Spanish)
universal fidelity lpHouston, TX
yesterday
$16.00 per hour
Customer Service RepresentativesInterviewers, Except Eligibility and LoanInterpreters and Translators
Telemarketing Bureaus and Other Contact CentersTelephone Answering ServicesTranslation and Interpretation Services
Apply for this role →Join a diverse, supportive, and winning team at Universal Fidelity LP (UFLP)! Founded in 1991, UFLP is a trusted industry leader with a 97% diversity rate. We pride ourselves on creating an inclusive environment where every employee can thrive, grow, and succeed. We are looking for motivated, goal-driven individuals who are fluent in both English and Spanish to join our growing team. As a Bilingual agent, you will help resolve account issues and guide customers toward financial solutions. No prior collections experience? No problem-we provide fully paid training to set you up for success! Compensation & Perks
Starting Pay:
$16.00/hour + performance bonus opportunities Health & Wellness: Medical, dental, vision, and life insurance Fitness Benefit: Free access to a fully loaded, on-site gym at no cost to you
Lifestyle Perks:
Partner discounts with over 4,000 merchants Culture: Regular team luncheons, holiday parties, theme days, and monthly contests
Location:
Convenly located right off I-10 for an easy commute Career Growth Opportunities We heavily promote from within! High performers can quickly advance into leadership roles, including: Team Lead Quality Assurance (QA) Specialist Account Management Schedule & Start Date
Shift:
Tuesday - Saturday, 9:00 AM - 6:00 PM (Stable, full-time hours)Next Training Class: Starts October 12, 2026 Interviews: Being scheduled immediately!
What You'll Do:
Handle inbound and outbound calls regarding outstanding client accounts in both English and Spanish Communicate clearly, professionally, and empathetically with customers Negotiate mutually beneficial payment arrangements and resolve account balances Accurately update customer records and histories in our system Meet daily and monthly performance targets
What We Are Looking For
Language: Professional fluency in verbal and written English and Spanish
Skills:
Strong communication, listening, and negotiation skills Financial Comfort: Comfort discussing financial matters and account balances professionally
Technical Skills: Basic computer literacy and data entry skills
Experience:
Previous call center, customer service, or collections experience is a plus, but not required. We train the right people! Who Thrives Here Confident communicators who enjoy talking to people from all walks of life Resilient individuals who view challenges as opportunities Goal-oriented professionals motivated by structured targets and performance bonuses
How to Apply:
We are moving fast! Send us your resume today and please include: Your general availability for an interview Find us on Facebook and Linked In to see our culture in action! Visit our website: https://share.google/GGG5JfQFb...
Also on the board Same function, level within a rung
Level
Junior
Salary
$16.00 per hour
Location
Houston, TX
Occupation
Customer Service Representatives
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
yesterday