Customer Accounts Specialist

Primary Responsibilities: Collaborate effectively within a highly matrixed, global environment. Manage customer orders through the entire order cycle, from order entry to shipment, including generating shipping packets, scheduling transportation, and confirming shipment details for both domestic and international orders. Work collaboratively with Planning, Production, and Shipping departments, as well as freight forwarders and customs brokers, to ensure accuracy and on-time delivery of customer orders. Coordinate with Safety and Regulatory departments to ensure that all domestic and international shipments and associated documentation comply with relevant safety, transportation, customs, and trade regulations. Serve as a customer advocate by managing communication with Sales and other departments to proactively address customer needs and maintain high levels of customer satisfaction. Answer customer inquiries regarding products, services, and other business functions. Proactively identify and resolve customer order issues, track shipments, and expedite orders as needed, both domestically and Competencies, Knowledge, Skills, and Abilities Positive attitude with a strong customer service orientation. Exceptional prioritization, organizational skills, and attention to detail. Excellent oral and written communication skills. Strong problem-solving and critical thinking abilities. Team-oriented with a willingness to collaborate in a fast-paced environment. Ability to build effective working relationships across functional teams and within a global organization. Knowledge of Incoterms® and hazardous materials (HazMat) requirements. Understanding of import/export regulations, shipping, and logistics best practices. Strong working knowledge of Microsoft Office, including Word and Excel. Flexibility to occasionally work beyond established hours.

Education and Experience: High school diploma required; college degree preferred. Two (2) or more years of experience in customer service, account management, or order processing required. Two (2) or more years' experience in international/domestic shipping and logistics – strongly preferred. Experience with ERP systems, Oracle / JDE preferred. SalesForce (SFDC) Experience preferred. Bi-lingual (English/Spanish) preferred. This is a hybrid role with the majority of time expected to be spent onsite at our Cincinnati, OH HQ.

Work hours: Monday through Friday 8AM-5PM.