Remote Customer Service Coordinator

Knights of Columbus in the United States is seeking a Customer Service Representative I to handle inbound telecom and email requests from Agents and Members, addressing life insurance, annuities, and fraternal transactions. You will work in a fast-paced contact center, maintaining a professional, empathetic, and accurate presence while delivering timely information. You will focus on first-call resolution, minimize hold times, and collaborate with coaching staff to improve performance.