mbc technology groupLebanon, NH
Customer Success Manager Cybersecurity
$95,000 – $120,000
Apply (opens in a new tab)Customer Success Manager Cybersecurity
Customer Success Manager Cybersecurity
mbc technology groupLebanon, NH
today
$95,000 – $120,000
Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelSales ManagersSales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products
Apply for this role (opens in a new tab)Customer Success Manager – Cybersecurity
Location: United States (Remote)
Travel: Limited travel required (customer meetings and industry events as needed)
Reports to:
Founder / Head of SalesAbout the RoleWe are hiring a Customer Success Manager – Cybersecurity to own post-sale customer relationships and drive long-term success across our manufacturing and industrial customer base. This is not a support desk role. You will work closely with customers after implementation to ensure adoption, identify expansion opportunities, strengthen executive relationships, and reinforce trust. Our sales motion is relationship-driven and referral-based. Customer Success plays a critical role in protecting revenue, driving expansion, and generating referrals.
What You’ll Do:
- Serve as the primary post-sale relationship owner
- Conduct onboarding alignment sessions with new customers
- Monitor adoption and engagement
- Identify and escalate technical or operational risks
- Partner with Sales on expansion opportunities
- Lead regular business reviews with customer stakeholders
- Support renewal preparation and forecasting
- Strengthen executive-level relationships
- Gather structured feedback to improve positioning and delivery
Requirements:
- 5+ years of experience in Customer Success, Account Management, or technical account management
- Experience working with enterprise or industrial customers
- Strong communication skills with both technical and executive stakeholders
- Ability to identify growth and expansion opportunities
- Comfortable navigating multi-stakeholder environments
- Organized and proactive in managing multiple accounts
- Familiarity with cybersecurity, network security, or technical environments
- Ability to travel occasionally when needed
- Preferred (Not Required)
- Experience working with manufacturing or industrial environments
- Background in cybersecurity or infrastructure
- Experience running executive business reviews
- Experience supporting renewals and forecasting
Benefits
Base salary: $95,000 – $120,000 USDPerformance bonus: 10%–20% target
Compensation structure: 85% base / 15% variable
Additional benefits include:
- Medical, dental, and vision coverage 401(k) eligibility
- Flexible PTORemote flexibility
- Professional development support
Also on the board Same function, level within a rung
Level
Senior
Salary
$95,000 – $120,000
Location
Lebanon, NH
Occupation
Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel
Industry
Computer Systems Design Services
Posted
today