addison groupColorado Springs, CO
Help Desk Technician
Help Desk Technician
Help Desk Technician
addison groupColorado Springs, CO
2 days ago
Computer User Support SpecialistsNetwork and Computer Systems AdministratorsComputer Network Support Specialists
Computer Systems Design ServicesComputer Facilities Management ServicesCustom Computer Programming Services
Apply for this role →Addison Group is working with an IT Services company in search for an IT Technician Engineer to join their team. This is a 6-month contract to hire and onsite in Colorado Springs CO - Please apply to be considered! Addison Group is hiring an IT technician in Colorado Springs to support a broad mix of MSP clients. This is a hands-on role combining user support, workstation/device setup, asset management, and onsite client work - a strong opportunity for someone who wants exposure to multiple environments and a path toward higher level IT responsibilities.
Responsibilities:
• User Support: Respond to incoming service requests via telephone, web portal, and email, ensuring courteous, timely, and effective resolution of end-user issues.• Onboarding Support: Provision and set up systems for new hires, ensuring seamless integration into the team.• Asset Management: Identify for procurement, assign, prep and ship assets according to defined processes to consistently meet or exceed defined SLAs.• Remote & On-Site Troubleshooting: Utilize remote tools and diagnostic utilities to resolve support requests; coordinate and perform hands-on fixes at the desktop level when remote tools are not suitable, including hardware repairs and peripheral deliveries.• Preventative Maintenance: Regularly inspect and clean workstations, printers, and peripherals to prevent potential issues.• Interdepartmental Collaboration: Establish and maintain positive relationships with all departments and colleagues, promoting a cooperative working environment.• Customer Site Visits: Must possess a valid Driver's License and the ability to drive to customer locations when required.
Technical Skills:
Office 365 administration experience preferred. Active Directory knowledge is preferred. Familiarity with networking devices and appliances. Ninja One RMM and Autotask PSA Experience preferred.
Professional Skills:
Exceptional written and oral communication. Excellent customer service orientation. Strong problem-solving abilities. Exceptional interpersonal skills, focusing on rapport building, listening, and questioning. Ability to work under moderate supervision.
Certifications:
CompTIA A+ and/or CompTIA Network+ preferred. Other: Valid Driver's License is required for travel to customer locations.
Also on the board Same function, level within a rung
Level
Mid
Location
Colorado Springs, CO
Occupation
Computer User Support Specialists
Industry
Computer Systems Design Services
Posted
2 days ago