Conference Center Technology Specialist

Responsibilities: Deliver White Glove Support: Respond promptly and professionally to technical requests, maintaining composure and service excellence in high pressure situations. Ensure Meeting Readiness: Set up, operate, and monitor conference room technology to support meetings, events, and virtual proceedings from start to finish. Operate Advanced AV Systems: Support live event AV productions, troubleshooting complex issues in real time to ensure uninterrupted experiences. Partner with Meeting Hosts: Collaborate with attorneys, clients, and conference teams to understand objectives and align the right technical solutions, clearly explaining technology to non technical users. Support Unified Communications: Configure, operate, and troubleshoot platforms such as Cisco Webex, GoToMeeting, Zoom Meetings/Webinars, and Microsoft Teams. Maintain Rooms & Systems: Perform enhanced testing and preventative maintenance to ensure all conference technology is fully functional before use. Improve Processes & Documentation: Maintain equipment inventories and update local and firmwide documentation, processes, and procedures. Collaborate Firmwide: Partner with Conference Technology teams across offices and respond to Service Desk tickets to resolve issues efficiently.

Qualifications: Education or Equivalent Experience: Advanced AV technical training or equivalent hands-on experience supporting high level events in a fast-paced environment.

Relevant Experience: 5–7 years of professional audio visual (AV) experience in a conference center or similar setting. Technical Credentials: AVIXA Certified Technology Specialist (CTS) certification. Customer Service Mindset: A strong commitment to delivering exceptional, anticipatory service and exceeding client expectations. Communication & Problem Solving: Clear verbal and written communication skills with the ability to troubleshoot quickly and exercise sound judgment. Technical Expertise: Strong knowledge of Cisco codecs and configurations, Crestron systems, Q SYS audio, and the ability to read AV drawings for tier one troubleshooting; general proficiency with Microsoft Outlook 365 and Microsoft Office applications. Presentation & Post Production Skills: Working knowledge of Microsoft Power Point and Adobe Premiere for video editing and presentation support. Adaptability & Flexibility: Willingness to stay current with evolving AV technologies; ability to lift up to 30 pounds, move throughout the workplace, and adjust hours as needed, including occasional weekends.