General Manager – Premium Family Entertainment Venue

Location: Altitude Trampoline Park, Great Mall - Milpitas, CA

Position Type: Full-Time | Leadership Role About Us AtAltitude Trampoline Park, we believe in creating joyful, high-energy spaces where friends and families connect, play, and celebrate life's moments together. Whether it's a game of dodgeball, flying on the trapeze, or simply laughing with friends, we transform ordinary days into unforgettable experiences. Located inside the Great Mall of Milpitas -one of Northern California's busiest and most diverse retail destinations-our park is a cornerstone for community fun, youth gatherings, and active play. With unmatched foot traffic and premium visibility, this flagship location offers the unique opportunity to lead in a high-volume, high-impact environment.

About the Role: We are seeking a dynamic General Managerto oversee all operational aspects of our Milpitas park. From guest services to financial oversight, team development to facility excellence, this role demands hands-on leadership, strategic thinking, and an unwavering commitment to customer satisfaction. You'll work directly with ownership and collaborate with support teams to ensure that every guest enjoys the vibrant, active, and welcoming atmosphere that defines the Altitude experience.

Key Responsibilities: Leadership & Operations Lead daily operations of all departments: front desk, events, attractions, food & beverage, and maintenance Monitor financial performance, manage P&L, labor, and inventory within budgeted goals Ensure compliance with safety, health, and operational protocols Drive operational efficiency while maintaining brand standards in a high-traffic retail environment Team Development Recruit, train, and retain top-tier team members who embody Altitude's values Set clear expectations, offer regular feedback, and build a performance-driven culture Foster a positive, energetic, and supportive workplace that minimizes turnover Identify and groom high-potential team members for promotion and leadership opportunities Sales & Business Growth Execute local marketing and sales initiatives to maximize revenue and visibility within Great Mall Leverage mall events, promotions, and partnerships to attract new customers Drive birthday party and group event bookings, ensuring consistent pipeline growth Analyze data to identify trends and proactively improve revenue performance Guest Experience Deliver a consistently high-quality, fun, and safe experience to every guest Lead by example-be visible, responsive, and engaged on the floor Handle guest concerns with empathy and solutions-driven communication Collect and act on feedback to constantly raise service standards

Qualifications & Skills: 5+ years of leadership experience in entertainment, hospitality, retail, or food & beverage Strong background in managing P&L, labor, inventory, and team performance Excellent communication and motivational leadership skills Ability to thrive in a fast-paced, high-volume environment like a top-tier mall Willingness to work evenings, weekends, and holidays as needed Physically able to lift and move up to 50 pounds Passionate about creating memorable experiences for families and communities Certainly! Here's an enhanced and more compelling version of the"Why Join Altitude at Great Mall?"section, now highlighting both thenational franchise appealand thespecific advantages of the Great Mall location: Why Join Altitude at Great Mall? Prime locationinside the Great Mall, one of Northern California's busiest retail destinations, with massive daily foot traffic and family appeal High visibility and strong community engagementpotential in a diverse and growing region Operate a flagship locationwithin a nationally recognized and rapidly expanding brand Be part of a proven franchise systemwith over 80 locations worldwide and robust operational support National marketing powercombined with local execution-access proven playbooks for sales, guest experience, and event programming Growth opportunitieswithin the brand, including multi-location management or corporate advancement paths Backed by industry-best training programsto help you and your team excel from day one Collaborate with a motivated network of franchise owners, operators, and corporate teams committed to innovation and excellence Lead a team in a fun, energetic, and dynamic environmentwhere no two days are the same Make an impact on families and youthby creating a safe, joyful, and memorable place for connection and celebration Apply today to lead one of Altitude's premier locations and bring energy, fun, and excellence to thousands of guests each month.