L1 Support Technician

1–3+ years of experience in Help Desk, Service Desk, Desktop Support, or L1 Technical Support. Strong troubleshooting skills with Windows desktops and laptops. Working knowledge of Microsoft 365, Outlook, Teams, and Microsoft Office applications. Basic knowledge of Active Directory and user/account administration. Basic understanding of TCP/IP, DNS, DHCP, VPN, Wi-Fi, and general network troubleshooting. Experience working with an IT ticketing or ITSM platform. Good understanding of hardware, peripherals, printers, and desktop configurations. Strong verbal and written communication skills. Excellent customer-service and problem-solving abilities. Ability to work independently as well as part of a support team. Ability to work onsite in Louisville, KY.