pickleNew York, NY
Head of Concierge Support & Trust AI-Driven Ops
Head of Concierge Support & Trust AI-Driven Ops
Head of Concierge Support & Trust AI-Driven Ops
pickleNew York, NY
18 days ago
Computer and Information Systems ManagersGeneral and Operations ManagersPersonal Service Managers, All Other
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related ServicesCustom Computer Programming ServicesAll Other Consumer Goods Rental
Apply for this role →Pickle, a NYC-based peer-to-peer rental marketplace, is seeking a senior leader to own customer operations end-to-end. You will manage offshore agents, partner with Product and Ops to fix root causes, and drive a concierge-quality support experience while lowering cost per contact.
Based in NYC and in the office four days a week, you will shape strategy, set SLAs, and lead a team through high-stakes cases such as fraud and disputes, using automation and AI to raise service levels.
Also on the board Same function, level within a rung
Level
Senior
Location
New York, NY
Occupation
Computer and Information Systems Managers
Industry
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
Posted
18 days ago