Team Lead

Position Type: Full-Time

Core Responsibilities: Lead the store during assigned shifts, ensuring customer readiness, cleanliness, and proper coverage. Execute opening and closing routines as directed by the Store Manager. Maintain accurate temperature logs, food safety standards, sanitation routines, and freezer management. Ensure accurate cash handling and adherence to SOPs Identify operational gaps and escalate appropriately. Monitors business needs throughout the shift and adjust priorities, floor coverage, and team focus based on traffic patterns, service demands and sales opportunities. Model and teach Wild Fork's W.I.L.D Steps of Service. Deliver a warm, engaging, "personal chef & friendly butcher" experience with product expertise, cooking tips, and meal recommendations. Support service recovery with empathy and speed. Ensure every customer feels welcomed, valued, and inspired to return. Motivate the team to engage customers, build baskets, and drive conversion. Direct floor zoning, adjust coverage in real time, and maintain visibility during peak traffic Reinforce sales expectations with the team to support hitting daily sales target Maintain an easy-to-shop store through timely recovery and replenishment. Reinforces product knowledge and selling behaviors through in-the-moment coaching that builds associate confidence and supports conversion. Deliver on-the-job training for new team members, including product knowledge, service standards, and SOPs. Support structured onboarding and ensure new hires complete required learning modules. Provide real-time coaching and feedback to associates, and communicate performance opportunities and support needs to the Store Manager Foster a positive, inclusive environment where Forkies feel supported and engaged. Supports team capability by reinforcing onboarding, delivering on-the-job training, and providing follow-up coaching on service, product, and operational standards. Complete receiving, stocking, recovery, and FIFO rotation with accuracy and urgency. Maintain clean, organized, visually compelling shelves and freezers. Report out-of-stocks, shrink concerns, or product quality issues promptly. Support accurate and timely planogram changes and promotional execution. Execute daily temperature logs, food safety checks, sanitation routines, and equipment inspections. Support adherence to company policies and safety procedures. Immediately escalate any compliance risks or safety concerns to the Store Manager.

Qualifications: 13 years of experience in retail, grocery, restaurant, or specialty food. Demonstrated leadership ability or prior key-holder experience preferred. Strong customer service, communication, and problem-solving skills. Ability to coach, motivate, and model the behaviors expected of the team. Comfortable working in a fast-paced, customer-focused environment. Ability to lift to 50 lbs. and stand/walk for 810 hours, including freezer exposure. Flexible availability (mornings, evenings, weekends, holidays). Familiarity with POS systems, scheduling tools, or Microsoft 365 is a plus.

Benefits: Medical, Dental, & Vision Insurance Health Reimbursement Account, Flexible Spending Accounts, Behavioral Health Matters Program, Live Health Online (Virtual Care) Monthly Bonus Plan 401(k) and Company Match

PTO: Vacation, Sick, Birthday PTO

Culinary Perks: Culinary Training, Chew on ThisMonthly Product Giveaway, Wild ChefMonthly Allowance to Shop in Store Ongoing Development: Mentorship Program, Better Futures Program (free community college)

Optional Perks: Fin FitFinancial Resources, Discounts (cars, cell phones, services & more), Employee Referral Bonus Program EOE, including disability/vets