Field Service Technician

Responsibilities: Troubleshoot, repair, and test customer-owned instruments to meet required deadlines and ensure reliable performance. Perform in-house troubleshooting, repair, and functional testing on customer instruments using appropriate tools and test equipment. Assist colleagues with both in-house and in-field troubleshooting of customer instruments, sharing expertise and best practices. Manufacture and support permeation equipment used to test packaged food products, ensuring quality and accuracy of instrumentation. Use hand tools to replace and repair non-working components and resolve mechanical or electronic issues identified by customers. Provide technical and operational support to customers via phone and email, clearly explaining findings, solutions, and next steps. Complete and submit accurate Instrument Repair Log documentation for each instrument, including diagnosis, repair estimates, and detailed descriptions of completed repairs. Communicate with customers to confirm scheduling, service requirements, and logistics for in-field services at their sites. Maintain up-to-date knowledge of new or improved methods, techniques, and advanced maintenance procedures relevant to the instruments. Keep appropriate internal personnel informed of customer issues, technical problems, and service status to ensure alignment and timely resolution. Work effectively with all levels of the organization, both internal teams and external customers, fostering positive relationships and collaboration. Interpret blueprints, technical drawings, and documentation as needed to diagnose issues and perform accurate repairs. Manage multiple service tasks simultaneously and work well under pressure to meet customer deadlines and service commitments. Essential SkillsAt least 2 years of technician experience with an electronics background. Proficiency using electronic test equipment such as oscilloscopes and volt meters. Ability to travel approximately 50% of the time, with regular return home on Fridays. Strong troubleshooting skills in both electronics and mechanical systems. Ability to use hand tools safely and effectively for component replacement and repair. Strong communication skills for interacting with customers via phone, email, and in person. Strong computer skills for documentation, communication, and use of diagnostic software or tools. Ability to interpret and work from blueprints and technical documentation. Demonstrated ability to multitask and work effectively under pressure while meeting deadlines. Ability to collaborate with internal and external stakeholders at all levels of the organization.

Additional Skills & Qualifications: Two-year technical degree is highly preferred but not required. Strong electronic and mechanical aptitude with a willingness to learn advanced maintenance procedures. Customer service experience providing technical support via phone and email is beneficial.

Why Work Here? Employees receive the tools they need to succeed, including provided hand tools, cell phone, and laptop, enabling efficient work both in the field and in-house. A per diem for food supports comfort and flexibility while traveling. The organization offers a professional, well-equipped environment where technicians can deepen their technical expertise, work with advanced instrumentation, and enjoy a balance of in-house bench work and on-site customer interaction.

Work Environment: The role is based in a very clean, well-lit, and modern facility, with most in-house work performed while seated at a workbench conducting repairs and testing. The environment is climate-controlled to ensure comfort and consistent working conditions. Technicians regularly use hand tools, oscilloscopes, volt meters, and other electronic test equipment as part of daily tasks. The position involves approximately 50% travel to customer sites, supported by company-provided tools, cell phone, and laptop, with a per diem for food during trips. Attire is typical of a professional technical and repair setting, appropriate for both bench work and customer-facing field service Job Type & Location This is a Permanent position based out of Minneapolis, MN.

Pay and Benefits: The pay range for this position is $78000.00 - $78000.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
• Workplace TypeThis is a fully onsite position in Minneapolis, MN.Application Deadline
• This position is anticipated to close on Oct 1, 2026.