Vice President of Product Support, Heavy Equipment

About the Company: Well-established, values-driven heavy equipment dealer with a multi-branch regional network Industry Machinery Type Privately HeldAbout the RoleThe Company is in search of a Vice President of Product Support to lead its parts, service, technical training, and product support sales organizations across a multi-branch territory. The successful candidate will be responsible for improving operational performance, growing parts and service revenue, managing expenses, and strengthening customer relationships. This executive will also play a critical role in advancing the company's safety culture, operational consistency, and long-term growth strategy. Key responsibilities include championing a company-wide safety culture, overseeing parts and inventory management, leading service operations, developing sales strategies, and enhancing technical services and training. The role demands a leader with a people-first mindset, exceptional communication skills, and the ability to influence and align teams across a multi-location organization. Applicants for the Vice President of Product Support position at the company should have a minimum of 20 years' progressive leadership experience in parts, service, and product support operations, with a preference for those who have worked with a major equipment OEM or competitive equipment dealership. The role requires a proven track record in implementing Lean, Six Sigma, and continuous improvement initiatives, as well as strong analytical capabilities for data-driven decision-making. The ideal candidate will have a history of supporting customers across various industries, with a focus on enhancing productivity and reducing operating costs. A people-first leadership approach, the ability to develop and execute strategic initiatives, and a willingness to travel regularly are also essential. Hiring Manager Title Chief Operating Officer FunctionsOperations